On-demand bus services cater to the travel needs of groups like elderly passengers and students who may find it inconvenient to use smartphones. It also accommodates both offline passengers and those making reservations online. Elderly and student passengers can simply tap a card or scan a QR code at designated bus stops using the smart pile terminal, and a bus will arrive shortly. When scanning, passengers can follow the prompts to either "reserve a vehicle" or "cancel the order."
Once the vehicle arrives, passengers can pay by tapping their card or scanning a QR code as usual. And after the Golong POS terminal processes the payment, the reservation is automatically canceled. Since the bus only operates within a fixed area, the waiting time for passengers after "initiating a request" typically does not exceed 10 minutes.
On-demand buses were officially launched in Hangzhou, and the service quickly attracted attention from citizens, tourists, and domestic and international media. This service is not only an innovative transportation solution but also a reflection of the growing demand for smart, personalized services. It showcases the effective application of digital bus technology in Hangzhou and marks a leading innovation in the domestic public transportation sector.
On-demand bus services promote smart, green, and sustainable urban transportation, while also unlocking new scenarios where intelligent transportation improves daily life for citizens.
Whether using senior cards, student cards, or other transportation cards, passengers can enjoy reservation services with a single tap. By simply pressing a button on the smart pile, passengers can book a bus service tailored specifically to them.
The introduction of smart piles has not only improved travel efficiency for passengers but also enabled bus companies to make real-time adjustments to scheduling based on the relevant data. This allows companies to plan and flexibly adjust their schedules before buses depart, reducing unnecessary trips, saving time, and optimizing resource allocation.
Smart piles were developed to meet "point-to-point" personalized travel needs. After a successful reservation, passengers can view their bus reservation status and estimated arrival time in real-time on the device screen.
Additionally, the smart piles work in sync with the bus system's intelligent dispatching program, ensuring that buses promptly arrive at the station after reservations are made, greatly improving passenger satisfaction. If a passenger decides to cancel a reservation after tapping their card, they can simply tap their card again on the smart pile and click the "cancel reservation" option on the screen.
Golong has supported the rollout of the on-demand bus project in Hangzhou with the aim of helping bus operators improve efficiency, reduce costs, and provide passengers with personalized, precise, and seamless transportation services.
Golong will continue to offer one-stop solutions, exploring the applications of smart piles across various fields and scenarios, bringing on-demand bus services to more cities. Through innovative technology, Golong supports industry transformation, driving smart transportation towards a more intelligent, environmentally friendly, and efficient future.